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Frequently Asked Questions

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FAQs for App Users

Why is this service so awesome?

Smart Steps want to help me to live an easier life.

Where can I get the mobile app?

Download the “Smart Steps Mobile” app on the Apple App Store or on the Google Play Store.

What type of phone do I need to have?

It works on iPhones and Android. You can find the app on the App Store and the Google Playstore.

What if I can't read well?

A Read Aloud Feature will be available Fall 2016.

Can Smart Steps help me when I'm too scared to talk?

There are two ways to get help without talking. The Profile “Me” button shows information about me. If you get in a tight spot, say with a police officer, show this screen which shows your first emergency contact and the notes that you indicated on your account page. The second way to get help without talking is by using the text messaging feature. You need to sign up for the Decision Tree Maker Plan to be able to use these features.

The free version shows some of your information on the profile screen. The free version does not allow text messaging for help from within the app. You can still use your phone as you normally would to call or text phone contacts, though.

How do I set up My Account? (video)

How do I log in to My Account? (video)

How do I get help with my account?

After you create your account, log in. You’ll see tabs with Tutorial Videos and more Frequently Asked Questions. Let us know what topics you’d like to see.

Why can't I log in to my account?

Did you just create your account? Check your email for a message from Smart Steps. It might be in your junk folder. Click on the link and you should be able to log in now. If you forgot your password when you’re trying to log in to the app, look for the question mark in the password field. Click that to reset your password.

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If the information above doesn’t help, email connect@smartsteps4me.com or give us a call! (913) 735-9870

FAQs for Families, Caregivers, Educators, and Agencies

Where can I get the mobile app?

Download the “Smart Steps Mobile” app on the App Store or the Google Play Store.

Why is this service so awesome?

Smart Steps want to empower students to make decisions independently. This builds the skills needed for work, college and everyday life.

What type of phone do I need to have?

It is available on iPhone and Android.

Can I add my own Decision Trees?

Our new Decision Tree Maker allows you to edit and create new Decision Trees for your personal account.

If i need to install the app on two phones, will it cost extra?

The Smart Steps Mobile app can be downloaded on your phone or tablets. Since the content is personalizable, it is meant for one person to use.

How do I make a Decision Tree?

When you log into your account, see the Tutorial videos and the Frequently Asked Questions tab. If we’ve missed something, let us know!

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If the information above doesn’t help, feel free to call us at (913) 735-9870